Navicat: How to Offer Effortlessly Good Customer Service

! Warning: this post hasn't been updated in over three years and so may contain out of date information.

navicat.pngI often use MySQL behind the scenes for the websites I design for my GhostFish customers. As I’ve also regularly used SQL Server Enterprise Manager/ Management Studio in the past, I find the likes of phpMyAdmin horrible to use. So, after much searching, I bought a copy of PremiumSoft’s Navicat MySQL a few years ago. Since then, the product range has grown and my license morphed into an enterprise license. That is all very nice, except that I don’t need the extra features of the enterprise license. In addition, when the new version 8 came out, the upgrade price reflected the cost of the enterprise license cost, and was a lot more than I wanted to pay.

Initially I resigned myself to being stuck with v7. However I decided to try my luck and emailed PremiumSoft to ask if I could upgrade to v8 standard edition at a reduced rate. The email back was a very pleasant surprise. Not only were they happy to let me upgrade to the cheaper license, they felt that swapping from v7 of the enterprise license to v8 of the standard license was a fair swap and so upgraded me for free.

This just goes to show that if you are unhappy with something, it is always worth saying so. Keeping quiet gets you nowhere in life.

2 thoughts on “Navicat: How to Offer Effortlessly Good Customer Service

  1. I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you.

    Jason Rakowski

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